The awkward conflict of sales

Do you ever feel awkward about charging for your therapies? Do you ever feel that you are charging too much, or feel as though you should be offering your therapies for free?

With complementary therapies not widely available on the NHS, clients seek us out to help with their problems. But the monetary cost can be expensive.

If we as therapists can help someone overcome health issues but there is a financial obstacle, we would rather remove the obstacle in order for the therapy to go ahead.

There also seems to be an expectation to give away free taster sessions, or perhaps reduced rate treatments in order to allow people to try the therapy and perhaps pay for a full treatment at a later date. But is this marketing technique effective?

People like a freebie or a bargain and likely not want to pay for further sessions. Those serious about using the therapy as a method of regular relaxation and overall healing will prioritise financially in order to pay for it.

As a reflexologist I have invested a lot of time, money and energy into my training and my continued learning and experience. I feel the rate at which I charge is appropriate to that. However I am always open to negotiation if it means that I can continue to practice and help other people.

Jackie Marsden MAR is a qualified reflexologist and independent consultant (Team Leader) for Neal’s Yard Remedies Organic. Jackie leads and mentors a growing team of consultants (many of whom are therapists integrating organic products into their existing businesses) via the NYRO social selling channel, holding regular team meetings, one-to-one coaching via phone and facetime, and a closed facebook group. All views are my own.




Image courtesy of Ambro at

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